A. Our technical support team is responsible for ensuring your software runs to the best of its ability.
Training is responsible for teaching you how to use the software. Training and support are purchased separately.
Support prices are listed here and training can be purchased for $99/hour. We also have packages that include both for your convenience.
A. We offer onsite training, personal remote training online, online training videos and webinars on our YouTube Channel, training manuals, and help guides.
You can search for resources here.
A. We require one to three weeks notice for scheduling on-site training, but the more advance notice we have the better.
A. Click here to go to the DentiMax Support Page which will give you our latest support hours.
Support is also available via email and by scheduled appointment if that’s more convenient for you.
A. DentiMax’s maintenance plan is optional or may be included in the package you purchase.
You can purchase technical support either at an hourly rate, a monthly or annual package.
Using the Dental Software
A. Yes, DentiMax does support FDI World Dental Charting.
A. Yes, with our CMS module, you can post credit card transactions directly into the ledger with no need for double entry.
You will also receive competitive merchant processing rates through CMS as well as secure online credit card vault for storing payment methods and an online patient payment portal.
Ask your sales executive how to get CMS in your practice today.[>
A. Everything you need to create custom reports is included in the software.
But if you would like us to create a report, contact our support team for a preliminary quote.
Operating System and Technical Information
A. Please see our technical specifications page.
A. Currently DentiMax's Service based version is only supported through Window's PCs and tablets.
You can use an iPad or Mac with our cloud software.
A. DentiMax is an open platform software, which means that we integrate with virtually all imaging systems.
A. DentiMax will work with both APEX EDI and DentalXchange. You can reach APEX at (800) 840-9152 and DentalXchange at (800) 576-6412.
Each can provide you with competitive pricing and will work wonderfully with your DentiMax Practice Management.
Also, because it’s an open platform software, it may work with another outside clearinghouse of your choosing.
A. Our online (cloud) version of DentiMax is backed up at a secure offsite location with multiple redundancies.
You can also have your IT person set up an online automatic back-up of your server software.